Refund Policy and Shipping Policy
We have separate returns policies for our ‘subscription products’ and our ‘merchandise and/or accessories’.
For our ‘subscription products’ our returns policy lasts 30 days - eligibility criteria does apply. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible the following applies:
If it is the first month of your subscription and the goods arrive and you change your mind we will be happy to arrange a return and full refund providing no more than 3 Coffee cups have been sampled. This would result in a full refund and return shipping paid.
Should more than 3 coffee cups have been sampled then unfortunately we are unable to offer a refund/return or exchange. If you have received a promotion on your first box such as "First Box Free" or any other promotion, we are unable to process any refund for this first box.
Should you be beyond your first month of your subscription you will have up until the day before the payment is processed (generally the first of the month, however this may vary) to cancel. After this date you will receive the product. Should you still wish to return the goods for a refund then the product must be in an unopened/unused condition and be in the original packaging. You will receive a full refund excluding the return postage fee (£3.99) and our card processing fees (£1), once we've received the goods back and inspected their resealable condition.
In the event we are a able to stop the goods being sent, the above deductions will still apply, as we pay for postage, print the shipping label and are charged the payment processing fees the moment the sales goes through, or the subscription renews. However this is the most optimal post billing cancelation for our customers as it reduces the need to print a postage label and return the items to the parcel drop off shop (location).
Several types of goods are exempt from being returned.
Non-returnable items include:
- Gift cards
- Gifted Subscriptions (outside of a 14 cooling of period)
- Personalised and Customised Goods
- Sale items (this excludes Discount codes)
Your statutory are not affected.
To complete your return, we require a receipt or proof of purchase. With limited information in most cases we are able to help support this process.
For Merchandise - Please do not send your purchase back to the manufacturer. Please contact us via the ‘contact us’ page on www.caffin8.co.uk
Items sent to: 152 City Road London GB EC1V2NX will be rejected and you will be charged as we are unable to accept deliveries to this address.
To arrange a return/refund/exchange please contact us via the ‘contact us’ tab on the website. Our friendly customer service will be glad to help resolve any concern you have. Once your return is collected by our courier we will send you an email to notify you that we have received your returned item. A Refund can take up to 10 working days to be credited to your account.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless damaged or defective.
Damaged or Defective
Damaged or Defective items must be be reported within 24 hours!
You will receive a pre-paid return label once your return is approved. You will need to print this and attached it securely to the product. This will then need to be dropped off at one of our courier drop points.
Policy is only applicable to UK.
All international orders are final and unfortunately we are unable to offer returns/refunds or exchanges unless the product is damaged or defective and reported with 24 hours